All You Need To Know About DSW Return Policy

DSW is a popular shoe retailer that offers great deals on shoes. It can be an expensive experience to shop at DSW due to the amount of sneakers they offer, so it’s important to know exactly what you’ll get if you request an exchange or return your DSW purchase we give you information about DSW Return Policy.

What is DSW?

DSW offers a huge range of shoes, accessories, lingerie and more. Thirty-eight different brands are offered on the website with over two billion items to choose from. They do offer free shipping on all orders, which is one of the main reasons that they are so popular today. DSW is the largest specialty shoe and clothing retailer in North America. This online retailer has many brands including BCBG, Calvin Klein, Dansko, Dr. Scholl’s, Giorgio Armani, UGG, Steve Madden, Nike Shoes and more. DSW was founded in Canada in 1978 with one store per year until the company finally established itself as a mainstay now with 167 locations throughout North America.

How does the DSW Return Policy work?

The DSW Return Policy is doesn’t allow you to return a sold item for store credit. If you need to return a specific pair of shoes, please provide the reason why you are returning the shoes and that should be easily manageable. The store will then work to find a store credit in your size because there is no amount of money involved when it comes to being able to receive a refund from the store.

The following are the terms of DSW’s return policy:

  • Returns and exchanges received after the deadline will only be eligible for product credit as a refund.
  • For all returns, DSW Return Policy asks you to produce a government-issued ID.
  • Specialty items, such as dry shampoo and nail polish, can only be returned at DSW shops if the packing and seal are still intact.
  • Return anything purchased using DSW Return Policy incentives or special offers for a reimbursement equivalent to the item’s final price.
  • Returns must be submitted within 90 days (or 365 if you are a DSW VIP elite member) following purchase.
  • DSW’s exchange method is predicated on refunding you for the item you’re returning and billing you for the item you’re getting. Items purchased with PayPal should be exchanged in-store since customer service professionals are not permitted to go in to your PayPal account and initiate a new transaction.
  • The firm will handle your return or exchange request and give a refund within seven to ten business days.

If your return meets the following requirements, you will get a full refund on your original payment method:

  • Merchandise is not to be used or worn.
  • You must return the item in its original packaging.
  • Proof of purchase, whether a receipt or a mailing label, must be included with the return.

Are DSW Return Policy free?

It does seem that their are differences in the return policies of different brands, but one thing everyone needs to remember is that DSW also claims to have a 100% satisfaction guarantee. So if you’re not happy with the item you bought, call customer service and they should be able to help redeem it for something else or return your money.

Can I submit a request without a receipt?

No. A receipt is needed in order for a return to be accepted. Most stores will tell you in a request whether a store credit will only use the original form of payment or in addition to it. However, some stores may have additional restrictions, so be sure to check with the return policy from DSW`s website before returning your item.

DSW Return Policy made without the original sales receipt.

  • Returns without the original sales receipt or shipping invoice will be granted a merchandise credit equivalent to the product’s current selling price. DSW has the right to limit the number of returns accepted in the absence of an original sales receipt or shipping invoice. All returns without an original sales receipt or shipping invoice require a valid ID (driver’s licence, passport, military ID, or state-issued picture ID card).
  • Merchandise purchased as part of a Buy One Get One “BOGO” deal is returnable or exchangeable. BOGO merchandise returns or exchanges will be reimbursed or exchanged on a pro-rated basis based on how the BOGO discount was applied at the time of purchase.
  • Certain items at DSW are labelled “FINAL SALE.” FINAL SALE merchandise cannot be returned or exchanged for any reason.
  • Fragrances, dry shampoos, nail polish, facial care products, alcohol products, rechargeable batteries, and USB rechargeable devices (“Specialty Products”) are FINAL SALE and cannot be returned or exchanged once opened or the original packing or seal has been destroyed or removed.
  • Unopened Specialty Products in their original box with the seal intact may be returned to any DSW store.
  • Specialty Products are not returnable to
  • DSW Return Policy has the right, regardless of receipt, to prohibit returns or exchanges.
  • VIP DSW Return Policy Elite members may return items for up to 365 days from the date of purchase (for all purchases made after April 30, 2018).


  • Begin your return or exchange by entering your order number and email address here.
  • In the online portal, indicate the item you want to return or exchange and pick the reason.
  • Drop off at any FedEx facility with a prepaid mailing label*.
  • If your order was eligible for free returns, you may use this label to return your purchases at no extra cost.
  • If your order was not eligible for free returns, you can still use this label to return your item. To offset shipping costs, a $8.50 charge will be withheld from your refund.
  • After you send off your return or exchange at FedEx, you will get an email with tracking information.

As a present, I received this item.

  • Gift-received merchandise may be returned or exchanged. If a product is returned or exchanged at, all cash reimbursed will be provided automatically in the original form of tender. Any cash credited for in-store returns or exchanges will be offered as a merchandise credit.
  • Exchanges should be handled in-store if feasible if paid using PayPal. Representatives from the shoephoria! centre are not permitted to log into customers’ PayPal accounts to initiate a new transaction.
  • If a transaction was made using both PayPal and a gift card, the complete refund will be paid on a gift card.
  • If you return items purchased using DSW Rewards or offers, you will only be repaid the original purchase amount. Except for exchanges made on the same day of purchase, rewards and incentives will not be reissued or recredited.
  • Merchandise purchased on may be returned to a DSW store, but it cannot be returned to


If you opt to swap your item using the online portal, your exchanged item will be mailed to you after DSW receives confirmation that your exchange was delivered to FedEx. When your new item is dispatched, you will not be charged for shipping and will receive confirmation with tracking information.

Once DSW receives notification that FedEx has received your return shipment, your replaced goods will be delivered to you. If you do not return the exchanged product unworn, in its original packaging, and with the original sales receipt or shipping invoice, you will be charged for both the original purchase and the exchange.

Exchanges may only be done if you want to buy the identical item in a different size or colour. If you want to swap for a different item, simply follow the returns process and place a new order.

*Prepaid labels are allowed in most places.

Frequently asked questions

Q1: Is it possible to return shoes that have been worn?

Many chain shoe stores and online retailers have return policies that state that shoes must be unused and in their original packaging in order to be returned. That means you should only wear them for a few days indoors on clean surfaces before returning them. You may not be eligible for a refund or exchange if they look to be worn.

Q2: What is the procedure for returning an online order?

Purchases made on the internet that you want to return:

Go back to the online store where you bought your items. The return policy should be located and read. Most online businesses only accept unopened and unused products for return. If you’re returning clothing, you’ll need to maintain the tags.

Is it possible to return sneakers without the box?

The shoes must be brand new and unused. Furthermore, while shoes can be returned without the box or a receipt, it is advisable to bring your boxed item, the original method of payment, and proof of purchase to the shop for a speedy and easy return.



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